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Provide Better Service and Sales

Your Complete Toolset to Increase Customer Satisfaction

The comprehensive software solution for driving customer loyalty and sustainable contact center growth.

  • Unlock a comprehensive view of the customer experience journey to elevate customer satisfaction.
  • Accelerate improvements in service and sales quality with personalized performance coaching.
  • Maximize operational efficiency and better meet ever-changing demand with leading workforce management.
  • Boost bot performance to enhance self-service and free up resources for the most complex interactions.

Trusted by Leading Global Brands

Enhance Service Quality Performance with Automation & Intelligence

Skyrocket customer satisfaction and seize more sales opportunities with intelligent, fully integrated solutions

Provide Better Service

Get a clear view of metrics aligned with your goals

Inconsistent measurement means inconsistent performance. Use comprehensive analytics and reporting to provide transparency and visibility of metrics that align with your goals. Set a standard for service quality—and then easily track progress.
Measure what matters most

Deliver consistent, data-driven training

Targeted coaching doesn’t need to be hard to fit into the busy contact center schedule. Uncover team-wide trends and individual insights with AI-driven QM and analytics, then seamlessly schedule training and development—without disrupting service levels—using leading WFM tools.
Optimize agent performance

Quickly prioritize and correct service issues

Typically, one of the hardest parts of elevating service is zeroing in on the issues with the biggest impact. With a complete view of performance, you can react to issues that arise with agility, root out root causes, and easily target individual agents’ coaching needs.
Translate insights into impact

Increase Sales

Transform service agents into sales experts

Without sufficient sales training, agents struggle to convert service contacts into sales. With comprehensive analytics and intelligent automation, you can seize every opportunity to provide
unbiased, fact-based coaching and equip agents with the skills to confidently hit sales targets.
Unleash your sales potential

Align service and sales to increase upselling

Bridge the gap between service and sales. Calabrio helps you understand the voice of your customer across the complete CX journey to create clear alignment between service goals and
sales objectives—and empower teams to identify and capitalize on upsell opportunities.
Unlock new revenue streams

Focus on the strategies proven to power growth

Too often, it’s difficult to know which sales methodologies are most effective. Automatically measure and analyze which strategies work, and track how well your sellers adhere to them.
Zero in on a data-driven approach to fuel—and future-proof—your sales growth.
Refine your sales playbook

Solutions to Provide Better Sales and Service

Optimize your contact center operations with solutions designed to help you achieve your most
ambitious service and sales goals.

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540%+

ROI

30%+

Increase in productivity

20%+

Decrease in handle time

91%

Customer Satisfaction

See Our Solutions in Action

Explore how Calabrio solutions have helped leading brands engage agents, reduce attrition, and achieve incredible results.

• 20% Increase in First Contact Resolution

• 40% Decrease in Six Sigma Defect Rate

• 40% in Customer and Agent Effort

 

“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”

Rich DeMarco
Chief Operating Officer, Delta Dental
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To hit aggressive goals, Idaho Central needed a better way to make real-time quality and sentiment scores available to their teams. Calabrio delivered the right tools—as well as 19% growth in positive NPS, even as call volumes spiked unexpectedly.

Brian Bunderson
Member Contact Center Managerm, Idaho Central Credit Union
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• 150% Increase in Calls from Target Population
 
• 15% Increase in NPS
 
• Rapid Gains in Client Wellbeing Score>
 
“[Calabrio Analytics] is like opening up a brand-new toy at Christmas. You just want to keep playing with it.”

David Flores
Director of Client Services & Program Performance
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• $2.7M Increase in Top-Line Revenue

 

• +1 Call Handled per Hour, per Agent

 

• Decrease in Wait Times and AHT

 

“Thanks to Calabrio, both Peckham agents and customers enjoy a much improved, much less stressful customer experience.”

Wendy Dorn-Frazee
IT Service Desk Workforce Specialist
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Without workforce planning technology, NDR struggled to guarantee service availability or quality to their customers. With Calabrio, NDR drove a 15% increase in bottom-line revenue in the first quarter and began to drive optimal staffing across their contact center.

National Debt Relief
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Experience the World’s Best WEM Tools for Yourself

Explore Calabrio’s powerful features that unlock simpler planning, staffing, and performance management.

Demo Type

Feature

Watch all our demo videos and clickable interactive product demos.

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