Become a Partner

Partner with Calabrio

Whether you’re a platform provider or reseller, partnering with Calabrio is a win-win for your business and your customers.

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$2.7M

Increase in Top-Line Revenue

$10M

Saved in Annual Operational Costs

40%

Decrease in Customer & Agent Effort

25%

Reduction in Agent Attrition

4.7 (101 Reviews)

4.5 (324 Reviews)

4.5 (264 Reviews)

4.8 (43 Reviews)

Trusted by global brands

Join Our Community

Why Our Partners Love Calabrio

The Calabrio Partner Program enables you to solve critical challenges, maximize selling power, and drive more value. Join the global community of Calabrio partners and get the expertise, support, and solutions you need to deliver more for your customers.

Market Leader

Working with a recognized global market leader in workforce enablement management offers access to new markets, communities, and revenue streams.

Profitable

We offer a tiered discount structure with strong margins and focused incentives to drive upsell and new business opportunities.

Expertise

We are WFO experts—it’s all we do and it’s what we love. Utilize our global team of technical gurus and contact center experts to wow clients, drive sales, and boost retention.

Enablement

Drive down time to revenue with our comprehensive onboarding process, access to marketing and sales resources, training and certification program, incentives, implementation tools, and more.

Partner-First

Your experience is invaluable to us. Our global team of experts is at your service to help you win business and grow the partnership in line with your business needs.

Customer-Centric

Customers love our innovative solutions because they’re designed with their specific needs in mind. Our retention rate is the highest in the industry. So, if your customer has Calabrio, they are happy and supported.

Why Work with Calabrio

Partner with a Trusted Ally to Leading Global Brands

Customers want more empathetic, personalized experiences across channels. Calabrio’s leading AI-powered workforce optimization solutions are easy to adopt and even easier to love—and our partner program provides the support and resources you need to maximize their impact.

Accelerate Time to Impact—and Revenue

Whether you’re selling Calabrio solutions or using them to supercharge the technology you offer, we offer a variety of tools and hands-on support to accelerate your success—including a comprehensive onboarding process designed to enable instant results and

A History of Relentless Innovation

Innovation is at the core of our unique commitment to our customers’ and partners’ success. With long-standing relationships, continuous engagement, and shared roadmap visibility, we understand and act on your unique challenges to deliver true value-addition.

Become a Calabrio Partner

Join our growing network of global partners today.

Become a Partner

Why Calabrio

Innovation That Outpaces the Competition

Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that seamlessly connects with the CCaaS platforms you love. Just ask our customers.

Gartner Rating

G2 Rating

Average Time to ROI

G2 Customer Satisfaction Score

Calabrio ONE

Gartner Rating

4.5

340 Reviews

G2 Rating

4.5

326 Reviews

Average Time to ROI

22 Months

Feature Item

91%

G2 Satisfaction Score

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Verint

Gartner Rating

4.2

140 Reviews

G2 Rating

4.2

270 Reviews

Average Time to ROI

31 Months

Feature Item

61%

G2 Satisfaction Score

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NiCE WFM

Gartner Rating

4.3

1,721 Reviews

G2 Rating

4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item

51%

G2 Satisfaction Score

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Aspect Workforce

Gartner Rating

90 Reviews

G2 Rating

4.3

88 Reviews

Average Time to ROI

27 Months

Feature Item

68%

G2 Satisfaction Score

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Customer Reviews

Leaders in Contact Center Workforce Satisfaction

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”

Courtney R

Mid-Market Workforce Management Analyst

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist