Trusted by millions of agents at leading brands
Intelligence Trusted to Drive Outcomes
Explore real-world use cases that power real results for businesses like yours.
Contact Center AI Demo
Explore Our AI-Powered Suite
See how the Calabrio ONE suite incorporates intelligence and automation where contact centers need it with an interactive demo.
Demo Type
Feature
- Analytics
- Quality Management
- Advanced Sentiment
- Auto QM
- Trending Topics
Powered by
Enterprise-Grade Contact Center AI
Built In, Not Bolted On.
Integrating solutions built from the ground up with Gen AI, Calabrio ONE helps you achieve a deeper understanding of your customers and business than ever before.
Anticipate, adapt, and act in real time with effortless intelligence powering every core function of Calabrio’s leading WFM software. Empower agents and supervisors with AI-powered assistants that provide instant answers, proactive recommendations, and put your teams in complete control of CX chaos.
Stop wondering what happened in those conversations your QA team didn’t cover. Capture and evaluate 100% of your interactions with comprehensive AI-driven interaction analytics and accurate, fully configurable Auto QM.
Automatically see your contact centers biggest call-drivers with Trending Topics. And swap low-response post-call surveys for GenAI-powered sentiment analysis that uncovers actionable emotional intelligence across all your conversations.
Zero in on specific interactions—and the key moments within them—that offer powerful insights. Use dynamic summaries of every interaction to expediate review and give agents instant feedback. Get automated recommendations prioritized by their potential business impact. Spend less time search, more time solving.
Take control of Conversation Intelligence solutions with customizable task-level prompts. Guide AI to understand specific product names, campaigns, and processes, and tailor your sentiment models to understand emotions based on your culture and context.
Why Calabrio
Outpace Change with the AI-Powered Suite That Outdoes the Competition
Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Case Studies
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
- $500k+ in Annual Productivity Savings
- 20% Adherence Growth
- 45% Increased Intraday Optimization
- Forecasted within 5% of Actuals in First 10 Weeks
“The fast results we achieved really opened everybody’s eyes. We gave people WFM insights they’ve never been able to see before.”
Customer Reviews
Leaders in Contact Center Workforce Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
