Trusted by millions of agents at leading brands
AI-Powered Performance Outcomes
Explore real-world use cases that power results for businesses like yours.
Demo Type
Feature
- Performance Management
- Full Suite Demo
- Analytics
- Quality Management
Unified Contact Center Performance Management
Transform Your Culture. Achieve Peak Performance.
High attrition is one of the most persistent—and costly—issues contact centers face. Average annual rates frequently top 30%, meaning attrition can cost a 500-seat organization $2-3 million in direct and indirect costs each year.
That’s why Calabrio Performance Management is more than software. It’s a comprehensive approach to identifying and developing talent, enhancing engagement, and delivering consistently superior CX. Our end-to-end solution empowers you to overcome your biggest challenges and build a culture of performance that sticks.
Work smarter with seamless workflows and harness AI-driven insights. Quickly pinpoint areas for improvement, manage sessions, track progress against key metrics, and engage agents with meaningful recognition. Understand what works to implement at scale and unleash the full power of your people.
Build a motivated, high-performance culture and empower employees to solve critical challenges with My Calabrio. Boost agent retention and accelerate improvement with Calabrio’s integrated, agent-centric portal to track goals, request coaching and access coaching feedback, schedules, and personalized insights, all in one place.
Stop making decisions in the dark. Connect coaching and performance insights across Workforce and Conversation Intelligence to gain a holistic view of your contact center. Ground your decisions in the metrics that matter most to your unique business—and drive improvements that actually achieve your objectives.
CALABRIO PERFORMANCE MANAGEMENT
A Performance Management Solution That Drives Results
Calabrio provides a modern, unified contact center performance management software solution that’s intuitive for agents and supervisors with the power to scale for enterprise needs. We connect performance data, coaching actions, and business outcomes, ensuring your efforts translate into real-world results.
Disconnected systems, manual workflows, and siloed surface-level insights are a drain on engagement and growth. Get a single source of truth for performance. Enable teams to track progress, measure coaching impact, and empower agents to deliver experiences customers can’t forget.
Calabrio ONE combines AI-driven interaction analytics, automated quality management, and powerful coaching tools with an intuitive design, embedding automation and clarity into every workflow.
Our integrated agent portal, My Calabrio, keeps schedules, goals, coaching, and evaluations front and center every day. This focus on the agent experience drives engagement and turns performance management from a system into a daily habit.
Maximize your resources with a solution that delivers immediate and ongoing benefits. Our approach to contact center coaching software prioritizes rapid adoption and user-friendly design. Get tailored insights and complete control—without straining resources—to keep your total cost of ownership predictably low.
Ditch Siloed Data. Drive Seamless Growth.
Disconnected systems, manual workflows, and siloed surface-level insights are a drain on engagement and growth. Get a single source of truth for performance. Enable teams to track progress, measure coaching impact, and empower agents to deliver experiences customers can’t forget.
Unleash Intelligence with Ease of Use
Calabrio ONE combines AI-driven interaction analytics, automated quality management, and powerful coaching tools with an intuitive design, embedding automation and clarity into every workflow.
Put Your People First
Our integrated agent portal, My Calabrio, keeps schedules, goals, coaching, and evaluations front and center every day. This focus on the agent experience drives engagement and turns performance management from a system into a daily habit.
Unlock Faster Value, with Lower TCO
Maximize your resources with a solution that delivers immediate and ongoing benefits. Our approach to contact center coaching software prioritizes rapid adoption and user-friendly design. Get tailored insights and complete control—without straining resources—to keep your total cost of ownership predictably low.
Why Calabrio
Innovation That Outpaces the Competition
From agents to analysts, the Calabrio ONE platform empowers contact centers to achieve their goals—and their reviews prove it.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Calabrio ONE Features
Suite-Wide Tools to Elevate Performance and Engagement
Drive agent success and operational excellence with a comprehensive suite that optimizes data-driven performance management and coaching, and seamlessly integrates into your daily workflows.
Case Studies
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
Customer Reviews
Leaders in Workforce Management Customer Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
