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Call Recording Demo
See How Calabrio Captures Every Interaction
Explore how Calabrio ONE transforms interactions into actionable insights, with reliable recording as its foundation.
Demo Type
Feature
- Call Recording
- Full Suite Demo
- Analytics
- Quality Management
Interaction & Compliance Recording
The Core of CX Excellence? Reliable Recording.
Securely and reliably capture 100% of calls to elevate customer experiences while navigating critical data security issues. Provide a seamless user experience and give your contact center leaders—and compliance teams—peace of mind.
Never let valuable CX lessons or golden growth opportunities slip through the cracks. Capture the full picture of your customer sentiment and brand interactions.
Robust cloud security and end-to-end encryption protects customer data in compliance with HIPAA, ISO27001, GDPR, PCI (AOC), and other regulatory standards. Plus, built-in features like automatic pause-and-resume ensure private information is never recorded.
Get a holistic view of interactions you can trust with technology you can depend on. Leverage intelligent system monitoring to oversee call center infrastructure, with automatic, instant alerts to anticipate issues and minimize downtime.
Why Calabrio
Innovation That Outpaces the Competition
From agents to analysts, the Calabrio ONE platform empowers contact centers to achieve their goals—and their reviews prove it.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Customer Stories
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
- Nearly 2 Minutes Lower Average Call Time
- 6.4% Increase in Customer Satisfaction
- 3% Saved on Annual Operating Budget
- 1.5 Fewer Call Holds Per Call
“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”
Customer Reviews
Leaders in Workforce Management Customer Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Featured Resources
FAQs
Looking for help?
Get answers to some of the most frequently asked Call Recording questions.
Call recording software, sometimes called a call recorder, is a technology that records phone call data. When used within contact centers, call recording software often features the ability to capture an agent’s screen during the call. Additionally, call recording software for contact centers, such as Calabrio, may feature interaction recording solutions to capture and extract value from customer interactions that take place on modern channels such as text messaging.
Call and interaction recording tools can play a crucial role in improving the quality of customer experience contact centers deliver. By having interaction data at their disposal, organizations can bolster their agent training and engagement, drive greater productivity, and identify opportunities to improve experiences.
Contact centers should look for these features as they evaluate call recording software solutions:
- Omnichannel Recording: Record interactions across all channels, including voice, chat, email, and social media, to get a complete picture of customer interactions.
- Screen Recording: Capture agent screen activity alongside call recordings to understand actions taken during interactions and identify training opportunities.
- Search and Playback: Easily find specific calls based on various criteria (e.g., agent, date, keyword) and quickly access recordings for review.
- Quality Management Integration: Integrate call recordings with quality management tools to streamline evaluation and coaching processes for agents.
- Storage and Security: Choose a solution with secure, scalable storage options to protect call recordings and customer data while meeting long-term retention requirements.
