Trusted by millions of agents at leading global brands
AI-Powered Workforce Planning Outcomes
Explore real-world use cases that power results for businesses like yours.
Contact Center Forecasting Demo
See How Calabrio WFM Works
Explore Calabrio’s intelligent forecasting, scheduling, real-time adherence and more with an interactive demo.
Demo Type
Feature
- WFM Full Overview
- Workforce Management
- Full Suite Demo
WFM Forecasting & Scheduling Tools
Stop Firefighting. Start Forecasting.
Revolutionize the way you make decisions and improve performance. Intelligent contact center forecasting and scheduling automation empower your teams to effortlessly take control of ever-changing demand.
Do in 6 clicks what takes other platforms hundreds. Set schedules in just minutes to save millions and keep agents satisfied.
Forecast a future that’s all your own. Build your own forecasting logic and take interval-level control over workload, SLA, shrinkage, occupancy, and efficiency.
Eliminate admin tasks and accelerate approvals. Give managers more time to focus on what matters most.
Set smarter schedules once and for all. Calabrio’s proprietary Dynamic Resource Allocation technology ensures changes to forecasts or coverage reflect immediately across the entire platform.
Complete Workforce Solutions
Unleash the Full Potential of Your People
Workforce managers know even small forecasting errors can have outsized effects on efficiency, engagement, and experience quality. Empower your team to stop firefighting. Forecast confidently and set smarter, multi-skill schedules effortlessly with the world’s most advanced WFM platform.
Why Calabrio
Innovation That Outpaces the Competition
Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
The Importance of Contact Center Forecasting and Scheduling Tools
When it comes to maximizing efficiency, accuracy, and ultimately quality of service, the forecasting and scheduling process may be the single most important thing to get right.
An accurate forecast is foundational: it informs every single aspect of contact center preparation and performance; it ensures that budget, staffing, and compliance standards are adhered to; and it ensures that agents are in the right position to deliver exceptional experiences. And it all starts with having the right software.
Why Forecasting and Scheduling Software Matters Today
Forecasting itself is something of an art form. But without the right tools on their side, even the most experienced workforce planners and analysts will struggle to maintain accuracy, protect margins, and deliver the kind of service their customers demand.
Contact Center Forecasting & Scheduling Solutions to Look For
Case Studies
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
Customer Reviews
Leaders in Workforce Management Customer Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
