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Contact Center Intelligence Built for Humans

Try Calabrio’s AI-powered suite.

 

Deliver intelligent, effortless experiences. Loved by agents. Unforgettable for customers.

Trusted by millions of agents at leading global brands

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AI-Driven Business Outcomes

Trusted Tools That Deliver

With intelligence built into its very core, Calabrio ONE delivers complete clarity, full control, and ROI you can’t ignore.

$2.7M

Increase in Top-Line Revenue

90%

Decrease in Manual QM Time

25%

Reduction in Agent Attrition

40%

Decrease in Customer & Agent Effort
4.5 (324 Reviews)
4.7 (101 Reviews)
4.5 (264 Reviews)
4.8 (43 Reviews)

AI-Driven Empowerment

Innovation That Enhances Human Connection

With AI built it into the core of Calabrio ONE, we give teams intelligence and automation where they need them most.

 

Fuel smarter decisions and better outcomes, one interaction at a time.  

Book a Demo Explore the Calabrio ONE Suite

Cut Agent Attrition by 25%

GE Appliances uses Calabrio ONE to engage and retain its remote workforce, driving cost per call down 15% while growing adherence by 20%.

Spend 40% Less Time on Scheduling

At Wix, comprehensive WFM drives faster, more accurate scheduling, fueling lower shrinkage, faster resolutions, and a 3% CSAT increase.

Skyrocket Top-Line Revenue by $2.7M

Peckham harnesses complete Conversation Intelligence to reduce AHT, lower customer wait times, and unlock incredible revenue gains.

Case Studies

A Trusted Ally to Brands That Empower Employees and Maximize Performance

Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages. 


 
• 25% Decrease in Attrition
 
• 20% Increase in Adherence
 
• 15% Decrease in Cost Per Call
 
“Despite moving everyone to work from home within only two weeks, our adherence actually went up!”

Aaron Jacobs
Director of Workforce Optimization + Analytics
Read the story


 
• 7% Increase in Scheduling Efficiency
 
• Improved Employee Engagement
 
• Reduced Agent Attrition
 
“Employees today want more of a say in their schedule and require flexibility. Without a solution to this, attrition will continue to be high.”

Gregory King
WFM Business Operations Manager
Read the story

• $2.7M Increase in Top-Line Revenue

 

• +1 Call Handled per Hour, per Agent

 

• Decrease in Wait Times and AHT

 

“Thanks to Calabrio, both Peckham agents and customers enjoy a much improved, much less stressful customer experience.”

Wendy Dorn-Frazee
IT Service Desk Workforce Specialist
Read the story

ROI Calculator

See the Calabrio ONE Difference

Empowered with the world’s most advanced workforce engagement platform, what could your workforce, deliver for your business? Use our ROI calculator to see the difference that only Calabrio ONE can deliver.
Calculate Your ROI

customer reviews

Leaders in Contact Center Workforce Satisfaction

Only Calabrio ONE unleashes the full power of your people and protects your biggest investments with easy-to-love intelligence and automation right where you need it most.

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”

Courtney R

Mid-Market Workforce Management Analyst

FAQs

Looking for more info?

Get answers to some of the most common questions about our leading workforce optimization solutions.

The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.

 

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.

Calabrio is a trusted ally to an array of organizations, from Fortune 500 leaders to growing businesses, from BPO contact centers to government teams. We also partner with an ever-growing global network of leading platform providers to deliver our shared customers the innovation and performance they need, in the solutions they prefer. Any organization looking to increase productivity and efficiency, elevate customer experiences, and lower costs with powerful, data-driven intelligence is a great fit for our comprehensive suite of solutions. 

Learn more about what Calabrio customers have achieved with the help of our solutions.

Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. 

 

But we also know that to make the most of our powerful solutions, they must be easy to use. That’s why we’re not only laser-focused on building innovative tools to future-proof contact centers—we’re also committed to providing intuitive features and efficient workflows that ensure your teams can put them to use today and accelerate impact. And that’s why Calabrio consistently earns high marks in both overall customer satisfaction and ease of use.

Learn more about how Calabrio stacks up against the competition.

Learn more about our solutions by viewing content available in our Demo Center, or use the form above to book a free demo with our dedicated experts today.

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