Platform Partners

CCaaS Providers

Calabrio is a trusted ally to leading brands, including top platform providers. Together, we bring to life innovative, end-to-end contact center solutions.

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$2.7M

Increase in Top-Line Revenue

$10M

Saved in Annual Operational Costs

40%

Decrease in Customer & Agent Effort

25%

Reduction in Agent Attrition

4.7 (101 Reviews)

4.5 (324 Reviews)

4.5 (264 Reviews)

4.8 (43 Reviews)

Trusted by global brands

Why Calabrio

Effortless Agent Experiences. Unforgettable CX Impact.

Calabrio’s leading, AI-powered solutions supercharge powerful platforms and empower contact center teams to effortlessly turn customers into loyal superfans.

Seamless Integration

Power up your contact center and customer experience solutions with Calabrio WFM and the Calabrio ONE suite—your complete toolset for more empowerment, better engagement, and elevated experiences.

AI Built into the Core

Calabrio protects your biggest investments with AI built into the core and intelligent automation everywhere your teams need it most.

Trusted to Deliver

Beyond our partner network, Calabrio is a trusted ally to more than 25% of Fortune 500 brands because we define our success by their outcomes.

Our Platform Partners

Our long-standing relationships, continuous engagement, and shared roadmap visibility position us to provide modern contact centers with intuitive, comprehensive workforce optimization and unified communications solutions.

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Become a Partner

Join our growing network of global partners today.

Become a Partner

Customer Stories

A Trusted Ally to Leading Brands and Innovative Vendors

Calabrio is trusted by Fortune 500 brands and counted on by top technology providers. See how we’ve helped leaders in an array of industries push the boundaries of innovation and deliver incredible results.

“Calabrio is without a doubt the most important partner that Twilio has in our journey to disrupting the Enterprise Contact Center space. Their exceptional partner team is a joy to collaborate with strategically, and they continue to be cloud first pioneers by enabling Flex users to optimize their workforce and hear the voice of their customers on any channel at any time.”

Adam Robertson

Twilio Partner Development Manager

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Why Calabrio

Innovation That Outpaces the Competition

Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that seamlessly connects with the CCaaS platforms you love. Just ask our customers.

Gartner Rating

G2 Rating

Average Time to ROI

G2 Customer Satisfaction Score

Calabrio ONE

Gartner Rating

4.5

340 Reviews

G2 Rating

4.5

326 Reviews

Average Time to ROI

22 Months

Feature Item

91%

G2 Satisfaction Score

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Verint

Gartner Rating

4.2

140 Reviews

G2 Rating

4.2

270 Reviews

Average Time to ROI

31 Months

Feature Item

61%

G2 Satisfaction Score

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NiCE WFM

Gartner Rating

4.3

1,721 Reviews

G2 Rating

4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item

51%

G2 Satisfaction Score

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Aspect Workforce

Gartner Rating

90 Reviews

G2 Rating

4.3

88 Reviews

Average Time to ROI

27 Months

Feature Item

68%

G2 Satisfaction Score

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Customer Reviews

Leaders in Contact Center Workforce Satisfaction

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”

Courtney R

Mid-Market Workforce Management Analyst