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AI-Powered Workforce Management Outcomes
Explore real-world use cases that power results for businesses like yours.
Calabrio WFM & Scheduling Demo
See How Calabrio WFM Simplifies Scheduling
Explore the world’s most advanced WFM software with an interactive demo.
Demo Type
Feature
- WFM Full Overview
- Workforce Management
- Full Suite Demo
Agent Self-Service Scheduling Tools
Give Agents Influence. Get Incredible Results in Return.
Get the best of both worlds with intuitive self-service scheduling options: more engaged agents and managers liberated to focus more on what drives impact.
Give agents access to scheduling answers anytime. With our Agentic AI-powered copilot, Agent Assist, they can check shifts, request time off, swap schedules, or volunteer for overtime—all in real time and within policy.
Offer simplified schedule management on both mobile or desktop app. Agents can make bids adjustments, and requests anytime, and Calabrio will optimize service levels with automated recalculation for every skill and each schedule change.
Enable your managers to handle more important matters than routine requests. Calabrio self-scheduling tools ensures compliance with your scheduling needs with a customizable, rules-based approach.
Why Calabrio
Innovation That Outpaces the Competition
Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Why Use Self-Service Agent Scheduling Tools?
Contact centers and customer support teams everywhere are facing overlapping challenges in attrition, employee work-life balance, and rising costs. Calabrio Self-Scheduling tools empower agents to take control of their schedules, supporting a better balance of autonomy and flexibility with operational needs and efficiency.
Empowered Agents = Better Customer Experiences
At Calabrio, we know that it’s empowered agents who deliver exceptional service experiences. Self-Scheduling within Calabrio WFM can help you build an environment where employees feel empowered, trusted and confident in their work, while saving your organization time and money by fully automating your key intraday and scheduling processes through a customizable rules-based approach.
Countless Agents Love Calabrio Because They’re Able To:
Case Studies
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
Customer Reviews
Leaders in Workforce Management Customer Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
