Trusted by global brands
AI-Powered Bot Analytics Outcomes
Explore real-world use cases that power results for businesses like yours.
Chatbot Analytics Demo
See How Bot Analytics Works
Explore Calabrio’s chatbot analytics dashboard with an interactive demo.
Demo Type
Feature
- Full Suite Demo
- Calabrio One
- Calabrio One Suite
Automated Experiences. Elevated.
Make Your Bots a Better Reflection of Your Brand
Automated conversations are increasingly crucial to how customers perceive your brand. Harness comprehensive chatbot analytics to make every interaction smarter, faster, and more human.
AI bots are never “set it and forget it.” Bot Analytics helps teams tune intent, improve training data, and catch misconfigurations before they impact customers.
Uncover why conversations are being passed to agents and fix the root cause—so your bot handles more, and your team handles less.
Stop relying on anecdotal feedback. View critical metrics in an intuitive chatbot analytics dashboard to identify where your bot is thriving and where it needs fixing.
Tie bot performance directly to outcomes like containment rates, cost reduction, and customer satisfaction.
Bot Analytics Features
Upgrade Your Bot Insights. Elevate Your CX.
Don’t leave your automated experiences on autopilot. Put your team in the driver’s seat with AI-powered chatbot analytics tools that fuel intelligent insights, improved bot performance, and better experiences for both agents and customers.
Case Studies
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
A Canadian Telecom used Calabrio Bot Analytics insights to rapidly expand and improve its chatbot program, achieving aggressive KPI goals and incredible results:
- $13M Annual Productivity Savings
- 25% Increase in Virtual Agent Chat Volume
- 98% of Messages Understood by Customers
- 53% Increase in Chatbot Positive Feedback Rate
Adding game-changing visibility into virtual and live agent conversations with Calabrio Bot Analytics, an Online Home and Auto Insurer drove:
- 3X Increase in Bot Experience Score Over 12 Months
- $1.4M in Contact Center Savings
- 74% Average Bot Containment on High-Frequency Contact Reasons
Why Calabrio
Innovation That Outpaces the Competition
From agents to analysts, the Calabrio ONE platform empowers contact centers to achieve their goals—and their reviews prove it.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Customer Reviews
Leaders in Contact Center Workforce Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Featured Resources
FAQ
Looking for help?
Get answers to some of the most frequently asked Bot Analytics questions.
Chatbot analytics software collects, analyzes, and visualizes data from all of your chatbots’ interactions with customers. Calabrio Bot Analytics is a chatbot analytics platform that captures interaction data from all of your bots—whether AI chatbots or voicebots—and delivers all of the tools you need to understand your bot performance and quickly take action to improve it.
Calabrio’s chatbot analytics platform simplifies bot performance analysis and accelerates time to impact by providing unprecedented visibility into the ins and outs of all your bot interactions. Access the most important chatbot metrics in one simple dashboard, have all of your transcript data at your fingertips, and dig into critical issues like intent configuration, bot responsiveness, and much more with ease.
