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Calabrio ONE
A unified, cloud-based platform for workforce optimization.

Over 500+ Five Star Reviews

Over 500+ Five Star Reviews
- Calabrio Workforce Intelligence
  - Workforce Management
    Improved agent engagement with data driven insights
    
    Forecasting and Scheduling
    
    Real-Time Adherence
    
    Self-Scheduling
    
    Agent Assist
- Conversation Intelligence
  - Quality Management
    Build better brand experiences
  - Interaction Analytics
    Voice-of-customer and performance insights
  - Bot Analytics
    Boost chatbot and voicebot performance
  - Call Recording
    Capture every point of contact with your customers
- Platform
  - AI Tools for Contact Center
    Drive business outcomes with integrated Al
  - Performance Management
    Empower agents and maximize coaching impact
  - GovSuite
    FedRAMP®️ Authorized Contact Center Solution
  - Product Features
    Deep dive into platform features
  - Demo Center
    Explore our demo videos and interactive demos
AI Insights
Turn raw interaction data into insights.
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Contact us to learn more about our pricing.
Solutions
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- By Use Case
  - Increase Productivity
    Meet demand with maximum efficiency
  - Reduce Attrition
    Engage, empower, and retain talent
  - Provide Better Service & Sales
    Accelerate gains & increase customer satisfaction
  - Employee Engagement
    Workforce platform solutions
  - Customer Experience
    Establish brand trust and loyalty
  - Remote Work
    Solutions for remote work models
- By Role
  - Business and Leadership
    Managing directors and business leadership
  - CX Professionals
    Chief of CX, quality champions, and super agents
  - Workforce Management
    Contact center directors and WFM gurus
  - Analytics and Insights
    Analytics, reporting, and intelligence specialists
  - IT Support
    Tech managers and employee support
- By Industry
  - Finance
    Banks and financial institutions
  - Insurance
    Insurance providers
  - Healthcare
    Hospitals and healthcare providers
  - Hospitality
    Travel and hospitality teams
  - Retail
    Online and brick-and-mortar
  - Utilities
    Telco and utility providers
- By Business Type
  - Enterprise Solutions
    Brands with global reach
  - Medium and Small Business
    Mid-market and smaller companies
  - Government Solutions
    Public sector and federal organizations
  - BPO Solutions
    External service providers
Professional Services
Learn more how our team of experts can help your contact center
Risk & Compliance
Security standards and requirements
Partners
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Partner Hub
Explore all our partnerships

Over 500+ Five Star Reviews

Over 500+ Five Star Reviews
- Our Partnerships
  - Platform Providers
    Explore our platform and service partnerships
  - Partners
    See our network of certified partners
- Connect
  - Become a Calabrio Partner
    Join our community
  - Calabrio Success Center
    Learn about our customer success center
Resources
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Resource Center
Explore all our platform resources

Over 500+ Five Star Reviews Leaders for contact center workforce

Over 500+ Five Star Reviews Leaders for contact center workforce
- Company
  - Why Calabrio
    Learn more about us
  - Press Releases
    News and press releases
  - Careers
    Opportunities with Calabrio
  - Our Team
    Calabrio's executive team
  - Events
    Upcoming events
  - Podcasts
    Calabrio Podcast Center
- Learn
  - Blog
    Latest blog resources
  - Case Studies
    Customer Success Stories
  - Definitive Guides
    Guidelines and best practices
  - Video Resources
    Video library and past webinars
  - Competitor Hub
    Calabrio vs our competitors
  - Savings Calculators
    See how much you can save
  - Reports & Whitepapers
    Industry trends and knowledge center.
- Support
  - Calabrio Success Center
    Calabrio product training
  - Technical Support
    Help with service interruptions
  - Trust & GDPR Compliance Center
    We are committed to the security and privacy of your data
  - AI Governance
    Responsible AI, always

EN Calabrio Success Center

Calabrio ONE Features

Empowering Your People with Intelligence

Explore intuitive, easy-to-love features and capabilities from across the Calabrio ONE suite.

Book Demo with Sales Explore Calabrio ONE

$2.7M

Increase in Annual Top-Line Revenue

$1.5M

in Workforce Savings Per Year

20%

Decrease in Average Handle TIme

25%

Reduction in Agent Attrition

4.7 (101 Reviews)

4.5 (324 Reviews)

4.5 (264 Reviews)

4.8 (43 Reviews)

Contact Center Intelligence Tools

Innovation at the Speed of Your Contact Center

At Calabrio, Workforce Engagement Management innovation isn’t an afterthought. It’s what we do. We’re constantly reimagining and revolutionizing the leading toolset for empowering your people, wowing your customers, and protecting your biggest investments.

Explore some of our latest and greatest features—and come back soon to see what else we’ve got in the works.

Agent Assist

Give agents instant, in-policy answers to their scheduling questions with our Agentic AI-powered workforce copilot.

Forecasting and Scheduling

Call Center Forecasting and Scheduling Software helps teams meet customer demand with optimal efficiency.

Forecasting and Scheduling

Real-Time Adherence

Take full control of your staffing with Calabrio’s Real-Time Adherence (RTA) software.

Real-Time Adherence

Self-Scheduling

Empower agents with freedom and flexibility using Calabrio Self-Scheduling Software and the MyTime App.

Self-Scheduling

Auto QM

Evaluate 100% of interactions with our fully customizable, AI-powered Auto QM solution.

Advanced Sentiment

Understand the customer and agent emotions driving your interactions with GenAI-powered sentiment analysis.

Advanced Sentiment

Customizable Prompts

Take control of AI-powered Conversation Intelligence solutions and get insights tailored to your brand with customizable task-level prompts.

Customizable Prompts

Voice of the Customer (VoC) Analytics

Uncover deep insights with voice of the customer analytics software and power more effective support, marketing, and sales.

VoC Analytics Software

Ready to get started?

See Calabrio ONE in action with a free demo.

BOOK A DEMO Get a Quote

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