Trusted by global brands
AI-Driven Optimization that Enriches Human Interactions
Calabrio WFM has long been trusted by more users to deliver exceptional performance. Now, with built-in AI enhancing every core function, from forecasting and scheduling to intraday and coaching, our leading tools are more powerful than ever.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
AI you can trust – AI at the Core
Revolutionizing WFM. Redefining the Supervisor, Agent, and Customer Experience.
Empower your entire contact center to deliver unforgettable experiences with continuously learning, constantly improving intelligence.
Don’t just expect the unexpected. Be ready for it. Real-time, AI-driven adjustments to staffing and workflows ensure you have the right resources in the right place at the right time. Respond to sudden spikes and shifts instantly and intelligently—and protect your SLAs and CSAT.
With remote work, gig models, and shifting employee expectations, Calabrio Workforce Intelligence provides real-time insights and forecasting to optimize staffing, no matter how dynamic the workforce becomes.
As routine tasks are automated, agents are left with the most complex and emotionally charged conversations. Calabrio Workforce Intelligence ensures staffing models and skill alignment put them in the best position to deliver exceptional, empathetic service when it matters most.
High turnover is expensive. By improving forecasting accuracy, workload balance, and agent empowerment, Calabrio Workforce Intelligence helps reduce burnout, boost retention, and minimize costly hiring and training cycles.
Calabrio Workforce Intelligence applies advanced AI and machine learning to scheduling, forecasting, and capacity planning, allowing operations to adapt instantly and scale efficiently in line with evolving business needs.
This isn’t your legacy WFM software. Calabrio Workforce Intelligence is a unified platform that’s always improving, analyzing your performance, historical, and conversational data to continuously deliver optimal accuracy, alignment, and productivity.
CALABRIO WORKFORCE INTELLIGENCE FEATURES
Lead the Shift. Leap Ahead.
Built for the speed, complexity, and volatility of today’s contact centers, Calabrio Workforce Intelligence gives agents and managers the clarity and control to perform at their best—and deliver unforgettable customer experiences.
Customer Reviews
Leaders in Workforce Management Customer Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Courtney R
Mid-Market Workforce Management Analyst
Adil G
Enterprise System Specialist
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Courtney R
Mid-Market Workforce Management Analyst
Adil G
Enterprise System Specialist
FAQS
Looking for help?
Get answers to some of the most frequently asked Calabrio Workforce Intelligence questions.
Calabrio Workforce Intelligence is a new category that redefines workforce management for the AI era. Unlike traditional WFM systems that bolt AI features on top of legacy architectures, Calabrio Workforce Intelligence is cloud-native and built with AI at its core. It combines real-time automation, adaptive forecasting, and agent-first design to drive performance, agility, and engagement in modern contact centers.
Calabrio embeds AI at the core of every function: forecasting, scheduling, intraday management, and coaching. This means the system doesn’t just report on what happened; it learns, adapts, and takes autonomous action in real-time. The AI continuously evolves using conversational, performance, and historical data to improve accuracy, alignment, and workforce productivity over time.
For existing Calabrio customers, Workforce Intelligence represents a natural evolution rather than a disruptive replacement. To explore how it can add value to your business, speak with your Calabrio Account Manager or Customer Success Manager. If you’re new to Calabrio, book a demo today to see Workforce Intelligence in action.
Organizations experiencing high agent turnover, struggling with manual WFM processes, dealing with rigid legacy systems, or seeking to improve operational agility are ideal candidates. If you’re spending significant time on manual adjustments and firefighting rather than strategic planning, Calabrio Workforce Intelligence can help.
Calabrio Workforce Intelligence is built with security and compliance at the core. It operates entirely within your existing security framework, follows Calabrio’s secure development lifecycle, and provides enterprise-grade data protection. Your data never leaves your tenant environment and is never shared with third parties. In addition, it aligns with global regulations such as the EU AI Act, GDPR, and other regional data protection requirements to ensure compliance wherever you operate.
Calabrio uses foundational LLM models via Microsoft Azure OpenAI.
