Craft truly exceptional experiences with a better understanding of customer needs. Uncover deep insights with voice of the customer analytics software and power more effective support, marketing, and sales.
Distill complex omnichannel interactions, hone in on sentiments and intent, and build a powerful store of usable data.
Reveal trends, spot critical issues, and predict what your customer—and your business—needs.
See the true story told by your customer data. Review and share intuitive visualizations. Accelerate impact and change.
Capture the complete customer journey. Seamlessly integrate VoC software with communications and CRM systems.
Trusted by global brands
Leading Voice of the Customer Solutions
Tools to analyze, visualize, and transform CX
Every modern contact center plays host to thousands—if not millions—of customer conversations. The trouble is in understanding what it is your customers are really telling you. Calabrio voice of the customer (VoC) software provides a comprehensive set of tools to get to the heart of the matter and unlock incredible value by leveraging customer insights that come straight from the source.
Reveal insights buried in mountains of contact center data
See trends as they emerge. Identify issues and customer pain points. Discover opportunities to increase engagement, improve performance, and work smarter as you enhance the customer experience.
Text Analytics: Extract insights from emails, chats, social media, surveys, and other text-based customer interactions.
Desktop Analytics: Connect agent activity to results. Gain visibility into what your agents are doing during and after customer interactions.
Sentiment Analysis: Automate delivery of sentiment scores for every voice-transcribed interaction.
Recognize the insights that can help you increase revenue, optimize efficiency, improve customer satisfaction, and validate compliance activity in your contact center. Create non-siloed, holistic reporting that aligns with unique business goals.
Intuitive Interface: Widget-based dashboards reveal big-picture trends and make it easy to drill down into activities, patterns, and areas of focus.
Embedded Business Intelligence: Empower even non-tech users with the power of AI-driven business intelligence solutions across the Calabrio suite.
Easy Collaboration: Easily share critical information in simple-to-understand, customizable reports across the enterprise. Generate buy-in and enable truly customer-centric business strategies.
Capture 100% of interactions and quickly turn raw data into actionable insights. Use the true voice of your customer to craft marketing and sales strategies that work. Integrate data from quality management, workforce management, CRM, HRMS, back-office email, chat, and other channels to create a holistic view of the customer journey. Create a powerful single source of business information—and use it to drive better decision-making across the organization.
Build better brand experiences while you maximize operational efficiency. Lower costs while you drive customer loyalty at scale. Only the Calabrio ONE workforce optimization suite combines comprehensive workforce management with VoC analytics, agent engagement, and AI-fueled business intelligence solutions to meet the needs of the modern contact center.
Calabrio prides itself on not just developing leading solutions for today’s contact centers—but on serving as a valuable partner in each of our customers’ unique pursuits of success. To help you harness the voice of your customers, we know we need to listen closely to ours.
Intelligence with ease of use
For maximum impact, innovation needs to be easy to use. Calabrio’s fully integrated suite empowers all users with embedded intelligence, automation, and ease in every workflow. Plus, it integrates seamlessly with a wide range of leading platforms.
Innovation driven by your needs
The Calabrio Innovation Center is at the core of our commitment to our customers’ success. A dedicated team of experts will get to know your unique challenges and pain points, and develop new ways to apply your Calabrio tools and solutions.
Leading support, every step of the way
Get your contact center up and running on Calabrio ONE quickly, launch bold new initiatives, and upskill even the most experienced users with the help of Calabrio’s unmatched contact center professional services team and a deep library of resources developed by our experts in the Calabrio Success Center.
VOC software that’s built for your needs
Calabrio prides itself on not just developing leading solutions for today’s contact centers—but on serving as a valuable partner in each of our customers’ unique pursuits of success. To help you harness the voice of your customers, we know we need to listen closely to ours.
For maximum impact, innovation needs to be easy to use. Calabrio’s fully integrated suite empowers all users with embedded intelligence, automation, and ease in every workflow. Plus, it integrates seamlessly with a wide range of leading platforms.
Innovation driven by your needs
The Calabrio Innovation Center is at the core of our commitment to our customers’ success. A dedicated team of experts will get to know your unique challenges and pain points, and develop new ways to apply your Calabrio tools and solutions.
Leading support, every step of the way
Get your contact center up and running on Calabrio ONE quickly, launch bold new initiatives, and upskill even the most experienced users with the help of Calabrio’s unmatched contact center professional services team and a deep library of resources developed by our experts in the Calabrio Success Center.
Calabrio ONE
One suite to understand and elevate every interaction
Get the best-in-class tools you need in one fully integrated workforce performance suite.
To hit aggressive goals, Idaho Central needed a better way to make real-time quality and sentiment scores available to their teams. Calabrio delivered the right tools—as well as 19% growth in positive NPS, even as call volumes spiked unexpectedly.
Brian Bunderson
Member Contact Center Managerm, Idaho Central Credit Union
Enrich your understanding of every customer interaction as you get the most out of your workforce with a comprehensive set of innovative, customer-centric features.
Trending Topics
Quickly identify the most common reasons for customer inquiries and more effectively manage concerns. The Trending Topics feature categorizes thousands of interactions into a manageable list of 100-150 key topics, streamlining root cause analysis and impact assessment.
Auto QM
Automate the evaluation of 100% of customer interactions, removing the need for time-intensive manual reviews. Auto QM tool evaluates key criteria such as empathy, professional language, conversation flow, and the hold/transfer process.
Interaction Summary
Automate time-consuming after-call work while providing succinct summaries across all interactions with the innovative gen AI-powered Interaction Summary tool. Summaries are searchable, enabling agents to find similar interactions and gain new insights.
Custom dashboards that drive collaboration
Create and automate dashboards dedicated to priorities across the business. Effortlessly publish and share, facilitating seamless information flow throughout the contact center and among key stakeholders.
Desktop analytics
Advanced desktop analytics reveal agent best practices, common issues, and bottlenecks. Desktop analytics can also trigger automated workflows, so you can automate agent and customer experiences.
Data-driven agent empowerment
Provide agents with access to real-time customer insights and performance data, enabling them to personalize interactions and proactively address customer needs.
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are trusted by millions of agents and counting because we help unlock the true voice of the customer and deliver what brands crave: engaging interactions, real data-driven intelligence, and sustainable growth.
Leading conversation intelligence tools built—and trusted—to enrich and understand human interactions
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”
Adil G
Enterprise System Specialist
“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”
Courtney R
Mid-Market Workforce Management Analyst
“Calabrio's Contact Center Workforce Optimization suite is a standout solution that provides a comprehensive set of tools for managing and optimizing contact center operations. Its strengths in forecasting, scheduling, quality management, and analytics make it a valuable asset for any contact center aiming to improve efficiency and customer satisfaction.”
Verified User
Mid-Market Automotive Organization
“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”
Adil G
Enterprise System Specialist
“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”
Courtney R
Mid-Market Workforce Management Analyst
“Calabrio's Contact Center Workforce Optimization suite is a standout solution that provides a comprehensive set of tools for managing and optimizing contact center operations. Its strengths in forecasting, scheduling, quality management, and analytics make it a valuable asset for any contact center aiming to improve efficiency and customer satisfaction.”
Verified User
Mid-Market Automotive Organization
Calabrio ONE
Leading Workforce Performance Software for the Contact Center
Rocket experiences with a truly holistic view of your contact center.
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