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Calabrio ONE Now Integrates with Microsoft Dynamics 365​

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Empowering contact center agents with powerful self-service tools while providing contact centers with AI-driven insights

Transform your contact center operations with Calabrio ONE, now fully integrated with Microsoft Dynamics 365 Contact Center and Customer Service. This integration combines Calabrio’s powerful Workforce Engagement Management (WEM) capabilities with the globally recognized cloud and contact center technology of Microsoft, empowering your business to streamline operations, elevate customer experiences, and manage your workforce with greater precision and ease.

Drive Efficiency, Enhance Experience

By combining Microsoft’s robust cloud infrastructure and contact center technology with Calabrio’s industry-leading workforce engagement management tools, you can:

Turn every conversation into actionable insight

Automatically surface patterns, trends, and customer pain points with AI-powered analytics. Make faster, smarter decisions that improve both agent and customer experiences.

Evaluate at scale with less effort

Use AI-powered Auto QM to automatically score 100% of interactions—identifying coaching opportunities, monitoring compliance, and improving performance without adding to your workload.

Give agents a clear path to grow

Empower agents with a personalized performance hub that brings together goals, metrics, evaluations, and coaching in one place—helping them stay aligned, take ownership, and grow with every interaction.

Unlock the Power of Integration

Calabrio’s integration with Microsoft Dynamics 365 is fast, reliable, and ensures smooth deployment. It guarantees that your contact center is up and running with minimal disruption, allowing your teams to focus on delivering exceptional customer experiences right from the start.

Why choose Calabrio ONE with Microsoft Dynamics 365?

Calabrio’s integration with Microsoft Dynamics 365 Contact Center and Customer Service brings together two industry leaders to revolutionize workforce engagement and contact center operations. With Microsoft’s global infrastructure and Calabrio’s WEM expertise, your contact center will operate more efficiently, allowing you to focus on what matters most—delivering world-class customer experiences.

Who Benefits from This Integration?

This powerful integration is built for contact center leaders looking to simplify and enhance their operations:

Customer Support Leaders​

Gain end-to-end visibility into operations across all channels to reduce costs, improve efficiency, and deliver better customer experiences.

Contact Center Managers​

Leverage real-time data, quality insights, and performance dashboards to make faster decisions and elevate team performance.

Workforce Managers​

Streamline forecasting, scheduling, and adherence tracking while gaining tools to drive agent productivity and engagement.

Contact Center Directors​

See the full picture—across workforce, quality, and customer interactions—to align strategy, optimize resources, and deliver measurable business outcomes.

Quality Analysts & Coaches​

Work smarter with automated evaluations, AI-powered analytics, and coaching tools that focus on growth, not just compliance.

Calabrio WFM to Calabrio ONE

Contact us today to learn how this integration can help your business achieve operational excellence.

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