Performance Management ROI Calculator

See the savings and ROI you can unlock while boosting agent morale with improved performance management at your contact center.

Calabrio’s advanced Performance Management tools not only help contact centers boost staff morale and engagement but also drive cost savings by reducing attrition and decreasing average handle times.

By inputting a few key metrics, you can use the Performance Management ROI calculator to understand how much better performance management can save your company each year.

How Improved Performance Management and Management Drives Greater ROI

Without effective measurement impactful improvements can be hard—if not impossible—to come by. This especially true when it comes to agent performance management. And that’s why Calabrio’s Performance Management tools, part of our powerful Quality Management solution, give teams what they need to better track, evaluate, and improve agent behavior.

But Performance Management doesn’t just help you improve agent engagement and outcomes for customers. Crucially, it also helps you measure and improve the effectiveness of your coaching along the way—because effective coaching is every bit as vital to improving performance

Performance management solutions that develop better agents and better coaches

Unified Agent Dashboard

Give agents access to their schedules, performance scores, coaching sessions, and recognition, all in one unified dashboard. When everything agents need is in one place, it’s easier to stay focused and improve.

Structured Coaching That Drives Results

Automatically identify when coaching is needed, based on real performance trends. Help supervisors coach with context, set meaningful goals, and follow through with visible outcomes.

Goal Setting & Progress Tracking

Set personalized goals for each agent and make progress visible. Monitor progress through role-based dashboards, with automated notifications for missed milestones and success trends.

Recognition That Drives Retention

Celebrate growth with contests, applause, and visible feedback. Gamified motivation helps reduce burnout and increase agent retention.

Know What’s Working (and What’s Not)

Track how often coaching happens, what topics are covered, and how it’s impacting performance. Spot trends across teams and use that insight to guide future development.

Works Seamlessly with the Tools You Already Use

As part of the Calabrio ONE Workforce Engagement Management suite, Performance Management connects insights from workforce management and conversation intelligence to give leaders a complete view of agent performance—and where to focus next.