At Calabrio, we’re committed to empowering contact centers with solutions that don’t just optimize the workforce, but also enhance the human experience for agents and customers alike. That’s why we’re thrilled to share that in the G2 Fall 2025 Reports, Calabrio has been recognized across multiple categories and regions, with several #1 placements and multiple Top 3 spots.
These wins are especially meaningful because they’re based on verified customer feedback, real users who experience the impact of Calabrio every day.
A Clean Sweep for Usability, Results, and Relationships
Our customers consistently tell us that Calabrio makes their jobs easier, their teams more effective, and their customer interactions stronger. This season, that feedback shines through with standout results:
- #1 – Usability Index for Contact Center Workforce
- #1 – Mid-Market Usability Index for Contact Center Workforce
- Top 3 – Enterprise Usability Index for Contact Center Workforce
Ease of use matters. We’re proud to be recognized for delivering a platform that helps contact centers maximize adoption and achieve value faster.
In addition, Calabrio ranked:
- #1 – Results Index for Mid-Market Contact Center Workforce
- Top 3 – Results Index for Enterprise Contact Center Workforce
- Top 3 – Overall Results Index for Contact Center Workforce
These results reflect the real-world impact our solutions deliver, reduced costs, higher agent productivity, and improved customer experiences.
And because success isn’t just about technology but also about partnership:
- #1 – Relationship Index for Contact Center Workforce
- #1 – Mid-Market Relationship Index for Contact Center Workforce
- Top 2 – Enterprise Relationship Index for Contact Center Workforce
This demonstrates that our customers value not only our innovation but also the people behind Calabrio, our customer success, services, and support teams who partner with them every step of the way.
Leading Across Regions
Calabrio also shined in regional reports, proving our solutions resonate globally:
- #1 – Mid-Market Europe Regional Grid® Report for Contact Center Workforce
- Top 2 – EMEA Regional Grid® Report for Contact Center Workforce
- Top 2 – Mid-Market EMEA Regional Grid® Report for Contact Center Workforce
- Top 2 – Middle East & Africa Regional Grid® Report for Workforce Management
- Top 2 – EMEA Regional Grid® Report for Contact Center Quality Assurance
- Top 2 – Enterprise Americas Regional Grid® Report for Contact Center Quality Assurance
- Top 3 – Mid-Market Grid® Report for Contact Center Workforce
- Top 3 – Overall Grid® Report for Contact Center Workforce
Expanding Value Beyond Workforce Management
Calabrio’s recognition extended beyond Workforce Management to other areas of our portfolio:
- Top 5 – Mid-Market Grid® Report for Feedback Analytics
This shows that customers see value not just in scheduling and forecasting, but also in how Calabrio helps them unlock customer insights and drive smarter decision-making across the business.
Thank You to Our Customers
These achievements would not be possible without the voice of our customers. Your reviews, feedback, and partnership power our innovation and inspire us to keep raising the bar.
As we celebrate these G2 wins, we remain focused on our mission: to help contact centers balance efficiency with empathy, empowering people to deliver the best possible customer experiences.
Want to hear directly from the customers who put us at the top? Check out Calabrio on G2 to read reviews, see the reports, and discover why contact centers around the world choose Calabrio.
Ready to see why Calabrio is consistently recognized as a leader? Book a demo today.
