Gartner® Report | Hype Cycle™ for Customer Service and Support Technologies, 2025

Get access to the newly published Gartner Hype Cycle for Customer Service and Support Technologies, 2025, and uncover the trends shaping the future of customer experience.

This Gartner report offers a clear view of the emerging technologies transforming customer service and support, from AI-driven automation to advanced analytics and workforce engagement solutions.

What we think you’ll gain from the report:

Insight into which innovations are gaining traction, and which are overhyped.
Guidance on where to invest for the biggest impact in the next 12–24 months.
A framework to help your organization prioritize technologies that deliver real business value.

We feel this Hype Cycle promises to help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Download the report today to stay ahead of the curve!

Gartner, Hype Cycle for Customer Service and Support Technologies, 2025, Drew Kraus, 22 July 2025. 

Gartner is a registered trademark and service mark and Hype Cycle is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Calabrio.