AI for Workforce Engagement – The UK Edition
Today’s contact centres don’t lose agents because of the work; they lose them because of how the work is done. Endless logins. Manual wrap-ups. Cognitive overload. In short: bad systems.
ContactBabel’s latest report, AI for Workforce Engagement (The UK Edition), sponsored by Calabrio, explores how leading contact centres are using AI to reduce burnout, increase efficiency, and transform the agent experience – all while delivering competitive ROI.
Download the report and find practical strategies to help your contact centre:
- Automate Repetitive Tasks: Deploy AI for identity verification, call summarisation and form filling to cut costs and reduce agent burnout.
- Enable Single-Pane Agent Desktops: Consolidate multiple applications into unified interfaces supported by AI, reducing cognitive load and error rates.
- Prioritise Fair, Data-Driven Performance Management: Adopt AI-driven quality assurance that evaluates 100% of interactions, enabling objective coaching and fair recognition.
- Promote AI-Driven Workforce Flexibility: Empower agents with self-scheduling tools and dynamic workload balancing powered by AI to improve morale, retention and efficiency.
The competitive gap is widening fast: make sure you’re on the right side. Download AI for Workforce Engagement now!
