Discover what’s holding your contact center back—and how AI can fix it
What’s the #1 way to improve agent performance? According to hundreds of contact centers, it’s not higher pay or better environments—it’s knowledge management, powered by AI.
In this new report from ContactBabel, you’ll uncover the impactful, multifaceted role of AI in employee engagement, including how AI can reduce stress, boost morale, and make agent work more engaging.
Inside the Report:
Why AI-powered knowledge tools lead agent performance gains.
How automated post-call tasks give agents back 19% of their time.
The $12B cost of manual ID&V—and how AI can eliminate it.
Why 59% of contact centers blame poor tech for low empowerment.
Real-world use cases: AI-WFM, routing, sentiment analysis, and more.
Key Takeaway:
AI isn’t about replacing agents—it’s about empowering them. From smarter call routing to real-time coaching and intelligent scheduling, this report explores the potential impact of AI for employee engagement and shows how to create a more motivated, productive, and resilient workforce.
