Trusted by millions of agents at leading brands
AI-Powered Quality Assurance Outcomes
Explore more real-world use cases that power real results for businesses like yours.
Auto QM Demo
See How Auto QM Works
Explore Calabrio’s contact center quality assurance automation solution in this free interactive demo.
Demo Type
Feature
- Auto QM
- Trending Topics
Contact Center Sentiment Analysis
AI That Delivers Immediate Impact
Hit the ground running with an expansive library of questions, pre-tested and backed by experts with decades of experience. Then fine-tune custom evaluations tailored to your unique business goals to drive agent growth and lasting customer loyalty.
Score every interaction for a complete, accurate view of performance, eliminating manual effort and the subjectivity of random sampling.
Start analyzing and improving on day one with an expert-vetted library of evaluation questions, proven to identify key agent behaviors that drive CX success.
Automatically discover emerging trends and critical agent coaching opportunities. Combine with Auto QM to measure performance on the issues that matter most, right now.
Evaluate 100% of interactions with standardized forms for actionable results in just 20 minutes—or unlock a fully customizable GenAI experience. Tune your LLM, customize scorecards and questions, and ensure scoring is brand-aligned and context-aware.
Automated Quality Management
Make Every Interaction Count
Reimagine your approach to quality assurance and transform your customer experience. Let our AI-powered Auto QM do the heavy lifting by scoring every interaction and combine with Trending Topics’ automated analysis of your customers’ biggest concerns.
Unlock unprecedented efficiency and focus on what matters most: engaging agents with high-impact coaching and insights that drive the experiences your customers crave.
Innovation That Outpaces the Competition
From agents to analysts, Calabrio ONE platform empowers contact centers to achieve their goals—and their reviews prove it.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Auto QM: The Difference Between Guessing and Knowing
Today’s customers expect a great experience every single time, across every touchpoint. But how can you guarantee consistency when your quality program only sees a tiny fraction of the picture? The truth is, you can’t. That small sample size leaves your brand’s reputation vulnerable to all the interactions you never hear.
Auto QM turns the page on traditional approaches, scoring 100% of interactions automatically, without sacrificing accuracy or alignment—so you can make decisions that improve productivity and elevate experiences, based on a complete picture of performance.
See the Full Picture. Unlock Your Full Potential.
The real power of automation isn’t just about saving time—it’s about reinvesting that time into high-impact work.
Instead of asking “Did we hit our review quota?”, your team can start asking “How can we make our entire operation better, for our customers and our agents?”
Bringing together the latest AI and decades of experience, Auto QM and the complete Calabrio ONE suite help you build a future-ready contact center—and unlock instant impact today.
Customer Stories
A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
- Nearly 2 Minutes Lower Average Call Time
- 6.4% Increase in Customer Satisfaction
- 3% Saved on Annual Operating Budget
- 1.5 Fewer Call Holds Per Call
“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”
Featured Resources
Customer Reviews
Leaders in Contact Center Workforce Satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
CALABRIO AUTO QM
AI-Powered Quality at Scale
From 83x more calls evaluated to 99%+ accurate scoring, Auto QM transforms quality monitoring. Free your teams from manual tasks while cutting costs and boosting customer experience.
