At Calabrio, we’ve always believed that smarter decisions start with smarter tools. Today, that belief has been recognized on the global stage.
We’re proud to announce that Calabrio ONE Auto QM, our AI-powered quality management solution backed by decades of QM expertise, has been awarded the Silver Globee® “Best of Category” in Real-Time Analytics Software Innovation.
This recognition reflects our relentless pace of innovation. In fact, this year alone, we’re launching more than 125 new features and functionalities across the Calabrio ONE suite, each designed to help contact centers work smarter, faster, and more effectively.
AI-Driven AutoQM: Smarter Quality, At Scale
Traditionally, quality evaluation has been slow, manual, and subjective. Calabrio AutoQM changes that. By automatically analyzing 100% of customer interactions across voice and digital channels, Calabrio AutoQM delivers:
- Scale and speed to evaluate every interaction
- Consistency and accuracy by eliminating bias
- Deeper insights to uncover hidden performance issues and highlight coaching opportunities
With embedded AI and machine learning, supervisors and analysts can spend less time on routine scoring and more time driving strategic initiatives that directly impact customer satisfaction and employee performance.
Recognition That Reflects Real-World Impact
The Globee® Awards for Innovation are among the most respected in the industry, receiving more than 3,500 nominations from companies worldwide this year. Winners are selected solely based on merit, scored independently by a panel of judges who evaluate each nominee’s innovation, impact, and execution.
To be honored in this year’s awards is incredibly meaningful, not only for our team but for our customers and partners who are using Calabrio ONE to make smarter decisions that drive outsized business outcomes every day.
